We gladly accept unused and unaltered products for domestic returns or exchanges. To support sustainability and reduce waste, items must be returned in their original packaging whenever possible.

Return Eligibility

Return eligibility details are available on each individual product page. Please review this information before initiating a return.

For returns processed within 30 days of the shipment arrival date, a refund will be issued to the original form of payment at the original purchase price. Returns requested after 30 days from the delivery date will not be eligible for a refund.

Final sale items are not eligible for returns or exchanges.

How to Request a Return or Exchange

If you purchased directly from us, follow these steps to request a return:

Click here to initiate your return request.

Enter your email address and click Continue.

Enter the verification code and log in.

Select the order you wish to return.

If returning multiple items, select the specific ones you want to return.

Choose a return reason and click Request Return.

Return Approval & Refund Process

If your return request is approved and requires shipping, you will receive an email with return instructions and a shipping label. Once we receive and inspect the returned product, we will process your refund.

For any questions or assistance, feel free to contact us at info@hedya.design